Our Promise to residents - Clarence House

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Our Promise to residents

  • We welcome each new resident to Clarence House when they move in and take time to explain all the facilities and how to use the alarm and entry equipment.  We will happily repeat this information whenever they wish

  • We will ensure we make contact with all residents at least once a day

  • A warden will be on duty daily

  • We will co-ordinate our residents' care needs with co-operation from community-care agencies

  • In case of emergency, we will contact the appropriate services such as requesting an ambulance or arranging a GP visit

  • Should a resident fall ill, we will contact their doctor and their family (unless they prefer us not to) and help to arrange the care they need

  • We treat all of our residents' information in the strictest confidence

  • We will carry out shopping for a short period of time if a resident is ill and has no one who can do it for them

  • We manage and maintain all the communal facilities of Clarence House (i.e. lifts, lounges, guest rooms, garden and grounds, kitchen and laundry areas etc)

  • We regularly clean communal areas and corridors and keep them to a high standard of cleanliness and repair

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